Keeping Your Information Safe Is Our Responsibility
At 11ok, we are fully transparent about how we collect, use, and protect your personal information. This policy details your rights and our commitments to you.
Privacy Policy — Brief Introduction
This privacy policy applies to all users of the 11ok platform. When you use the 11ok website, create an account, or use any of our services, you are considered to have voluntarily accepted the terms of this policy.
We believe that your privacy is a fundamental right. That is why 11ok always ensures that your personal information is used solely to provide you with a better service — and for no other purpose. We use SSL encryption and modern cybersecurity technology to keep your information secure.
This policy may be updated at any time. We will notify you appropriately of any significant changes. The latest version will always be available on this page.
Section 1 — Data Collection
Information You Provide Voluntarily
When you create or use an account on 11ok, you provide us with the following information:
- Full name and date of birth
- Active mobile number and email address
- Mobile banking account details for payments (bKash, Nagad, Rocket, Upay)
- Documents required for identity verification
- Your support requests and the content of your communications
Automatically Collected Information
When you browse the 11ok website, certain information is collected automatically. This information is used to improve the security and performance of the website:
- IP address and device type
- Browser version and operating system
- Pages visited, time spent, and navigation patterns
- Information obtained from cookies and similar tracking technologies
- Referral sources and search history
Transaction-Related Information
Information about your deposits, withdrawals, and betting activity is stored in our systems. This is essential for the security of your account, prevention of financial fraud, and implementation of responsible gaming policies.
Section 2 — Purpose of Data Use
Service Operation and Improvement
11ok uses your information for the following purposes:
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Personalizing your gaming experience according to your preferences
- Resolving technical issues and improving platform performance
- Keeping you informed about new games, promotions, and updates
Security and Fraud Prevention
In the interest of protecting you and other players, 11ok uses your information to detect suspicious activity, prevent unauthorized access to accounts, and take action against financial fraud. This activity is essential for the smooth operation of the entire platform.
Responsible Gaming Support
11ok places the highest importance on responsible gaming. By analyzing your gaming history and transaction patterns, we help you maintain healthy gaming habits and give you the option to set limits when needed.
Customer Service and Communication
When you contact the 11ok support team via live chat or email ([email protected]), we retain a record of that conversation. This helps us resolve your issues quickly and improve the quality of our service.
Section 3 — Cookie Policy
What Cookies Are and How We Use Them
Cookies are small data files stored in your browser. 11ok uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions and ensuring security.
- Functional Cookies: Remembering your language preference and other settings.
- Analytics Cookies: Collecting website usage statistics to improve the service.
Cookie Controls
You can block or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may limit some features of 11ok or cause the login function to not work properly.
Section 4 — Data Sharing and Disclosure
Who We Share Your Information With
11ok does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: Payment services such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
- Technology Service Providers: Trusted partners engaged in hosting, cybersecurity, and analytics services, who operate under strict confidentiality agreements.
- Game Providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive the minimum information necessary to ensure fair gameplay.
Legal Obligations
11ok may be legally required to disclose your information in response to a court order, a lawful request from law enforcement, or as required by applicable law. In such cases, we will provide only the information legally required and will attempt to notify you where legally permitted.
International Data Transfers
Our technology infrastructure may operate on servers located in various countries. In such cases, we ensure that all parties involved comply with international data protection standards. Your information will always remain under adequate protection measures.
Section 5 — Data Retention and Security
How Long Data Is Retained
Your information is retained for as long as your account remains active. Even after an account is closed, financial records and identity verification information may remain in our systems for a specified period in accordance with applicable laws and regulations. Once that period has passed, the information is securely deleted or anonymized.
Our Security Measures
11ok follows industry-standard technology and practices to protect your information:
- SSL (Secure Socket Layer) encryption — on all data transfers.
- Encryption of stored data — to protect sensitive information held in databases.
- Two-factor authentication — to prevent unauthorized access to accounts.
- Regular security audits and vulnerability testing.
- Strict access controls — only authorized staff can access specific data.
Response to Data Breaches
In the event of a data security breach, 11ok will investigate promptly and notify affected users in a timely manner. We will take all necessary steps to minimize damage and prevent similar incidents in the future.
Section 6 — Your Rights
Right to Access and Correct Information
You have the full right to view the information stored in your 11ok account and to correct any inaccurate information. Many details can be updated directly from your account settings. For other cases, please contact our support team.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, due to legal obligations or applicable regulations, some information may be required to be retained for a specified period. You can send such requests to the support email.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages from 11ok, you can use the "Unsubscribe" or "Stop" option at the bottom of any message, or notify the support team. Stopping unwanted communications is completely free and can be done at any time.
Right to Data Portability
You may request a copy of the information stored in your 11ok account in a specific format. Submit this request through the support channel and we will process it subject to verification.
Section 7 — Minors and Third-Party Links
Privacy of Minors
11ok is intended for users aged 21 and above only. We do not knowingly collect personal information from minors. If a user is found to be under the age of 21, their account will be closed immediately and the associated information will be deleted.
Third-Party Websites
If any external links appear on 11ok pages (such as a game provider's own site), those sites are governed by their own privacy policies. 11ok is not responsible for the data protection practices of third-party websites. We recommend reading their own policies before visiting any external site.
Section 8 — Policy Changes and Contact
Notice of Policy Changes
This privacy policy may be revised from time to time. For significant changes, we will notify you by email or through a platform notification. The latest version of the updated policy will always be available on this page.
Continued use of 11ok after any changes will be taken as your acceptance of the revised policy. If you do not agree with the revised policy, you have the option to stop using the platform and request account closure.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English.
- Live Chat — Available 24/7
- [email protected]
Enjoy Safely and Responsibly
At 11ok, your information is secure, your experience is personal, and our service is fully transparent.
Read our guide to learn more about responsible gaming.